Shipping policy

At Hari Ram Dilip Kumar (HRDK), we are dedicated to delivering your exquisite jewelry safely and efficiently. This policy outlines our shipping procedures for various product categories and customer types.

1. General Shipping Information

1.1. Order Processing: All orders are processed within [1-3] business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

1.2. Shipping Locations: HRDK ships to addresses within [India]. For international shipping inquiries, please contact us at admin@hrdk.in.

1.3. Packaging: All jewelry is packaged securely in protective materials to ensure it reaches you in perfect condition.

1.4. Shipping Carriers: We partner with reputable shipping carriers to provide reliable and insured delivery services. The specific carrier will be chosen based on your location and the service selected.

2. Payment Method for All Orders

2.1. Prepaid Orders Only: Hari Ram Dilip Kumar operates on a prepaid basis only. All purchases must be paid in full online at the time of order placement.

2.2. Cash on Delivery (COD) is not available for any products or customer types.

3. Shipping for Retail Customers (Silver & Non-Silver Products)

3.1. Domestic Shipping (within [Your Country]): a. Rates: Shipping charges for your order will be calculated and displayed at checkout. We may offer various shipping options (e.g., standard, express) at different price points.

b. Estimated Delivery Times: * Standard Shipping: [Number, e.g., 5-7] business days * Express Shipping: [Number, e.g., 2-3] business days * Please note: These are estimated delivery times from the date of shipment and can vary due to unforeseen circumstances or remote locations.

 c. Free Shipping: HRDK may offer free standard shipping on orders exceeding a certain value. Any such offer will be clearly communicated on our website.

d. Tracking: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can track your order's progress through the carrier's website.

3.2. Shipping for Non-Silver (Gold & Diamond) Products (Retail Inquiry Customers):

a. For gold, diamond, and other premium non-silver products, shipping details, including costs, insurance, and delivery timelines, will be discussed and finalized individually during your personalized WhatsApp inquiry process.

b. Due to the high value of these items, specialized, fully insured shipping services are typically utilized.

4. Shipping for Wholesale / Retailer Customers

4.1. Wholesale Agreement: Shipping terms for all products purchased by approved HRDK Retailer accounts, including costs, carriers, insurance, and delivery schedules, are governed by the specific terms and conditions outlined in your separate Wholesale Agreement with Hari Ram Dilip Kumar.

 4.2. Consolidated Shipments: We typically aim to consolidate wholesale orders where feasible to optimize shipping costs.

4.3. Tracking: Tracking information for wholesale shipments will be provided as per the terms of your Wholesale Agreement.

5. Customs, Duties, and Taxes (for International Shipping - if applicable)

5.1. For any approved international shipments, Hari Ram Dilip Kumar is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damage, Loss, and Delivery Issues

6.1. Damage in Transit: HRDK takes utmost care in packaging our products. However, if your order arrives damaged, please contact us immediately (within 24-48 hours of delivery) at admin@hrdk.in or WhatsApp [Your WhatsApp Number] with photographic evidence of the damage to both the packaging and the item(s). We will work with the shipping carrier to resolve the issue. Please refer to our Return and Refund Policy for further details on verified manufacturing defects.

6.2. Lost Shipments: If you do not receive your order within the estimated delivery timeframe, please contact us. We will assist you in tracking your package and initiating a claim with the shipping carrier if necessary.

 6.3. Incorrect Address: HRDK is not responsible for orders delivered to an incorrect address provided by the customer. Please ensure your shipping address is accurate and complete at checkout. If an order is returned to us due to an incorrect address, the customer will be responsible for re-shipping charges.

7. Local Pickup

7.1. We offer free local pickup at our premises, E-229 Marudhara Industrial Area, Basni 2nd phase, Jodhpur, Rajasthan-342005.

7.2. You will receive an email notification when your order is ready for pickup, along with instructions. Please bring your order confirmation when you come to collect your order.

 7.3. Pickup hours are  [Monday-Friday, 10:00 AM - 6:00 PM].

8. Contact Information

For any questions regarding our Shipping Policy, please contact us:

• Email: admin@hrdk.in

• Address: E-229 Marudhara Industrial Area, Basni 2nd phase, Jodhpur, Rajasthan-342005